Privacy policy
This Privacy Policy describes how Drum Score Prototype System / Syncopina e.K. (the “Website”, “we”, “us” or “our”) collects, uses and discloses personal information when you visit drum-score-prototype-system.com (the “Website”), use our services, make a purchase there or otherwise communicate with us regarding the Website (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refers to you as a user of the Services, whether you are a customer, site visitor, or other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, among other things, changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date and take any other steps required by law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources and have collected in the last 12 months, as set forth below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with all applicable legal obligations, to enforce all applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What personal information do we collect?
The types of personal information we receive about you depend on how you interact with our website and use our services. When we use the term “personal information,” we refer to information that identifies you, relates to you, describes you, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you provide us directly through our Services may include:
- Contact Information including your name, address, phone number, and email address.
- Order Information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information including your username, password, security questions and other information used for account security.
- Support Information including information you include in your communications with us, such as when you send us a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but it may result in your inability to use or access those features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our website and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.
Information received from third parties
Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our website and services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested in order to fulfill our contract with you.
- When you visit our website, open or click on emails that we send you, or interact with our services or ads, we or third parties with whom we work may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we receive from third parties is treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
Meta Pixel (Facebook Pixel)
Our website uses the Meta Pixel from Meta Platforms Ireland Ltd. This allows us to track the behavior of visitors after they have accessed our website via a Meta ad. This enables us to measure the effectiveness of Meta ads for statistical and market research purposes and to optimize future advertising measures.
When you visit our website, Meta Pixel establishes a direct connection to the Meta servers. The following data, among other things, is transmitted to Meta: pages visited, IP address, browser information, referrer URL, pixel ID, and, if applicable, event data such as purchases or form completions. Meta can assign this information to your Meta account and use it for its own advertising and analysis purposes.
Processing is carried out exclusively on the basis of your consent in accordance with Art. 6 (1) (a) GDPR. The pixel is only used after you have given your consent via our cookie consent banner and can be revoked at any time in the cookie settings.
We are jointly responsible with Meta for certain processing steps (Art. 26 GDPR). You can view the relevant agreement (“Controller Addendum”) here:
https://www.facebook.com/legal/controller_addendum
Data transfer to the USA cannot be ruled out. Meta is certified under the EU-US Data Privacy Framework.
For more information on data processing by Meta, please refer to Meta's privacy policy at:
https://www.facebook.com/privacy/policy/
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with services and to fulfill our contract with you, including to process your payments, fulfill your orders, send notices regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, organizing shipping, facilitating returns and exchanges, and other features and functionality related to your account.
- Marketing and advertising. We may use your personal data for marketing and advertising purposes, for example to send marketing and advertising messages by email, text message or post and to display advertising for products or services to you. This may include using your personal data to better tailor the services and advertising on our website and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention. We use your Personal Data to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. When you elect to use the Services and register for an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password or other login information with third parties. If you believe that your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6, para. 1 (f) GDPR.
- Communicating with you and improving our services. We use your personal information to provide you with support and to improve our services. This is in our legitimate interest in order to be able to respond to you, provide you with effective services and maintain our business relationship with you, in accordance with Art. 6, para. 1 (f) GDPR.
Cookies
Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with providing our store through Shopify, visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including to remember your actions and preferences), for analytics and to understand user interaction with the services (in our legitimate interest of managing, improving and optimizing the services). We may also allow third parties and service providers to use cookies on our website to better customize the services, products, and advertising on our website and other websites.
Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies using the browser controls. Please note that removing or blocking cookies may affect your user experience and may cause some of the services, including certain features and general functionality, to work incorrectly or to become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
Please note that while your browser, like many websites, allows you to submit a “Do Not Track” signal, our website is not designed to respond to such signals. For more information about “Do Not Track” signals, pleasevisit http://www.allaboutdnt.com/.
Cookie consent with Consent Manager Provider
Our website uses the cookie consent technology of Consent Manager Provider to obtain your consent to the storage of certain cookies on your device and to document them in a data protection compliant manner. The party offering this technology is Jaohawi AB, Håltegelvägen 1b, 72348 Västerås, Sweden, website: https://www.consentmanager.de (hereinafter “Consent Manager Provider”).
When you visit our website, a connection is established to the Consent Manager Provider servers to obtain your consent and other declarations regarding the use of cookies. Consent Manager Provider then stores a cookie in your browser to be able to allocate the consent you have given or any revocations of the same. The data recorded in this way is stored until you ask us to erase it, delete the Consent Manager Provider cookie itself or the purpose for storing the data no longer applies. Mandatory statutory retention periods remain unaffected.
Consent Manager Provider is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 para. 1 sentence 1 lit. c DSGVO.
You can withdraw or change your decision at any time by clicking on the Consent Manager Provider button in the lower left corner of the page and making the appropriate declarations there. There you will also find further details about the processing operations for which your consent is requested.
How we share personal information
Under certain circumstances, we may share your personal information with third parties for the purpose of fulfilling the contract, for legitimate purposes and for other reasons that are subject to this data protection policy. These circumstances may include:
- With vendors or other third parties who provide services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping).
- With business and marketing partners to provide services and marketing to you. Our business and marketing partners use your information in accordance with their own privacy policies.
- When you direct, prompt, or otherwise give us your consent to share certain information with third parties, such as to send you products or through your use of social media widgets or login integrations, and with your consent.
- With our subsidiaries or otherwise within our corporate group, in our legitimate interest in operating a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, search warrants and similar requests), to enforce any applicable Terms of Service, and to protect and defend the Services, our rights and the rights of our users or others.
During the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above under “How we collect and use your personal information” and “How we disclose personal information”:
Category:
- Identifiers such as basic contact information and certain order and account information
- Personal information categories listed in the California Customer Records statute, such as basic contact information and certain order and account information
- Commercial information such as order information, purchase information and customer support information
- Internet or other similar network activity, such as usage data
- Geolocation data, e.g. locations determined by an IP address or other technical means
Categories of recipients:
- Providers and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analysis providers)
- Business and marketing partners
- Affiliates
We do not use or disclose your personal data without your consent or for the purpose of drawing conclusions about you.
With your consent, we disclose personal data for the purpose of conducting advertising and marketing activities as follows.
Websites and links to third parties
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of any information found on them. Information that you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, without any restriction on our or their use of it. Our inclusion of such links does not imply any endorsement of the material on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Information
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact information below to request deletion of that information.
As of the effective date of this Privacy Policy, we have no actual knowledge that we are “passing along” or “selling” personal information of persons under the age of 16 (as those terms are defined in applicable law).
Security and retention of your information
Please note that no security measures are perfect or impenetrable and we cannot guarantee “perfect security”. In addition, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to share sensitive or confidential information with us.
How long we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and apply only in certain circumstances. In certain cases, we may refuse your request as permitted by law.
- Right of access/information: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to erasure: You may have the right to request the erasure of personal data that we hold about you.
- Right to rectification: You may have the right to request the correction of inaccurate personal data that we hold about you.
- Right to portability: You may have the right to obtain a copy of the personal information we hold about you and, under certain circumstances and subject to certain exceptions, to request that you transfer this data to third parties.
- Right to opt out of sales, sharing or targeted advertising: You may have the right to direct us not to “sell” or “share” your personal information or to opt out of processing your personal information for what are considered “targeted advertising” purposes under applicable data protection laws. Please note that if you visit our website with the Global Privacy Control opt-out preference signal activated, depending on your location, we will automatically treat this as a request to object to the “sale” or “transfer” of information for the device and browser you use to visit the website.
- Restrict processing: You may have the right to ask us to stop or restrict processing of your personal information.
- Withdraw consent: If we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Right to appeal: If we refuse to process your request, you may have the right to appeal our decision. You can do this by responding directly to our refusal.
- Manage communications preferences: We may send you promotional emails and you may opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders.
You can exercise these rights as indicated on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. Subject to applicable law, you may designate an authorized agent to make requests to exercise your rights on your behalf. Before we accept such a request from a representative, we will require the representative to provide us with proof that you have authorized them to act on your behalf. We may also need to confirm your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the details set out below. If you are not satisfied with our response to your complaint, depending on your location, you may have the right to complain about our decision by contacting us using the details set out below or by lodging your complaint with your local data protection authority. For the European Economic Area (EEA), a list of the relevant data protection supervisory authorities can be found here.
International Users
Please note that we may transfer, store and process your personal information outside of the country where you live. Your personal information will also be processed by employees and third-party service providers and partners in these countries.
When we transfer your personal data out of Europe, we rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or equivalent UK authority contracts, unless the transfer is to a country that has been determined to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights you have been granted, please write to us at hello@drum-score-prototype-system.com or contact us at Syncopina e.K., Stresemannstraße 280, Hamburg, 22769, Germany.
In accordance with the applicable data protection laws and unless otherwise expressly stated, we are the controller of your personal data.
As of: November 28, 2025